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Customer Relationship Executive

2 weeks ago

Edapally Kochi Kerala, India INDEL YAMAHA Full time

Greet and attend to customers visiting the service center, ensuring a welcoming and professional experience.
- Understand customer concerns and service requirements and communicate them effectively to the service advisor/team.
- Keep customers informed about service progress, estimated costs, and timelines.
- Manage customer appointments, service follow-ups, and feedback calls.
- Handle complaints or issues promptly, ensuring a positive resolution and customer satisfaction.
- Maintain and update customer data in the CRM system.
- Coordinate with the workshop team to ensure timely delivery and quality service.
- Promote Yamaha service offerings, AMC packages, and periodic maintenance schedules.
- Conduct post-service follow-ups to gather feedback and promote repeat visits.

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 1 year (preferred)

Work Location: In person