IT Support Technician

Job Title:
**IT Support Specialist**

**Location: Madurai**

**Contact : HR9344114086**

Job Summary:
The IT Support Specialist will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring all systems function optimally. This role requires excellent problem-solving skills, technical knowledge, and the ability to support and educate users on technology.

Key Responsibilities:

- **User Support**: Assist employees with computer-related problems, including network access, software usage, hardware issues, and system configurations.
- **System Maintenance**: Monitor and maintain the functionality of company servers, networks, and computer systems to prevent downtime.
- **Software and Hardware Installation**: Install, configure, and upgrade software, operating systems, and hardware systems.
- **Network Support**: Troubleshoot and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
- **Security Support**: Ensure the company’s systems are secure by assisting with antivirus, firewall, and data backup solutions.
- **Training and Education**: Provide training and documentation to employees on new systems, software, and technologies.
- **Incident Documentation**: Log all support requests and document troubleshooting steps and resolutions in a ticketing system.
- **Collaboration with Other Teams**: Work closely with other IT professionals to manage large-scale technical issues and projects.
- **System Updates and Patches**: Ensure regular software updates, patches, and security fixes are applied to systems and software.
- **Inventory Management**: Track and manage IT equipment, ensuring assets are accounted for and properly maintained.

Qualifications:

- **Education**: A high school diploma is required, but a bachelor’s degree in computer science, information technology, or a related field is preferred.
- **Experience**: 1-3 years of experience in IT support, help desk, or related technical roles.
- **Certifications** (preferred but not required):

- CompTIA A+
- Microsoft Certified IT Professional (MCITP)
- Cisco Certified Network Associate (CCNA)
- ITIL certification (for service management)
- **Technical Skills**:

- Familiarity with network troubleshooting, including IP configuration, DNS, DHCP, and VPN setup.
- Understanding of hardware components such as computers, printers, routers, and network devices.
- Knowledge of cloud computing platforms and services (e.g., Google Workspace, Office 365).
- **Soft Skills**:

- Excellent problem-solving and troubleshooting abilities.
- Strong customer service and communication skills.
- Ability to work under pressure and prioritize multiple tasks.
- Detail-oriented with strong organizational skills.

Skills and Competencies:

- **Technical Expertise**: In-depth knowledge of operating systems, networks, and hardware components.
- **Problem Solving**: Ability to quickly diagnose and fix technical issues.
- **Communication**: Excellent written and verbal communication skills to provide clear support instructions to users.
- **Customer Service**: A positive and helpful attitude when interacting with end-users.
- **Teamwork**: Ability to work in collaboration with other IT team members.

Work Environment:

- Primarily office-based with occasional remote support depending on the organization’s needs.
- The role may involve on-call support during non-business hours, especially in cases of urgent system failures.
- This position may require physical labor for setting up or troubleshooting hardware.

Compensation (Optional):

- Salary commensurate with experience.
- Benefits package may include health insurance, retirement plans, and paid time off.

Reporting Structure:

- Reports to the IT Manager or Help Desk Supervisor.
- May work closely with system administrators, network engineers, and other IT staff.

Career Path and Opportunities:

- Opportunities for growth into roles such as System Administrator, Network Administrator, or IT Project Manager with experience and additional certifications.

This job description helps set clear expectations for the IT Support Specialist role, highlighting key responsibilities, qualifications, and skills needed for success in the position.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹38,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person