Technical Support Executive

2 days ago

Hyderabad Telangana, India Inviot AV Solutions Full time

**JOB DESCRIPTION**

Job Title:Tech Support Executive

Reporting to:HOD

Job Overview: Join our vibrant team as a Tech Support Executive and take charge of is

responsible for providing technical assistance and support to customers or end-users experiencing

issues with products, services, or software. Their primary goal is to help users resolve technical

problems and ensure a positive customer experience.

Who We Are: We are a rapidly growing AV company based in the UK, with a global presence

spanning five countries, including India. Our top-tier Audio-Video products and solutions boast

world-class quality and rich features. Our unwavering commitment to customer care, supported

by a world-class support system, ensures repeat business from satisfied clients. We stand out in

the market with competitive pricing and uncompromised quality adhering to universal standards.

Business Model: Our global product and solution range seamlessly fits into diverse segments,

ensuring a continuous flow of business for our team members. At our core, we believe in

working together, gaining together, enjoying together, and growing together.

Our Products & Solutions:

- Digital Interactive Displays
- UC Products (Video Conferencing)
- LED Video Wall

Market Areas: Our versatile range caters to Education, Small and Medium Enterprises,

Government, and Commercial sectors, providing ample opportunities for our team members to

thrive.

Why Join Us:

- Exciting opportunities for career advancement.
- Competitive salary and wonderful performance-based incentives.
- Collaborative team culture with Regional, National and Global exposure.
- Continuous learning and professional development.

If you're ready to take on a challenging yet rewarding role and be a key player in our success

Key Responsibilities:

- Technical Product Briefing.
- Provides Technical Solutions.
- Technical Training to all Dealers
- Interacting for initial proposal
- Providing Technical Support on Pre/On/Post Installation.
- Follow up of cases and solutions.

**Skills**:

- Material handling, configuration, firmware, board level.
- Technically supporting all our UNiQ dealers/ Customers.
- Providing end-to-end tech support.
- Timely reports to be submitted.

Required Qualifications:

- Presentation & Technical briefing.
- Extensive travelling
- Technical background - any engineering, graduate with - ECE/IT
- Must know Hindi, English & Local Language.

**Benefits**:

- Health insurance
- Paid time off

**Language**:

- English (preferred)

Work Location: In person

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