Technical Support Executive
22 hours ago
**JOB DESCRIPTION**
Job Title:Tech Support Executive
Reporting to:HOD
Job Overview: Join our vibrant team as a Tech Support Executive and take charge of is
responsible for providing technical assistance and support to customers or end-users experiencing
issues with products, services, or software. Their primary goal is to help users resolve technical
problems and ensure a positive customer experience.
Who We Are: We are a rapidly growing AV company based in the UK, with a global presence
spanning five countries, including India. Our top-tier Audio-Video products and solutions boast
world-class quality and rich features. Our unwavering commitment to customer care, supported
by a world-class support system, ensures repeat business from satisfied clients. We stand out in
the market with competitive pricing and uncompromised quality adhering to universal standards.
Business Model: Our global product and solution range seamlessly fits into diverse segments,
ensuring a continuous flow of business for our team members. At our core, we believe in
working together, gaining together, enjoying together, and growing together.
Our Products & Solutions:
- Digital Interactive Displays
- UC Products (Video Conferencing)
- LED Video Wall
Market Areas: Our versatile range caters to Education, Small and Medium Enterprises,
Government, and Commercial sectors, providing ample opportunities for our team members to
thrive.
Why Join Us:
- Exciting opportunities for career advancement.
- Competitive salary and wonderful performance-based incentives.
- Collaborative team culture with Regional, National and Global exposure.
- Continuous learning and professional development.
If you're ready to take on a challenging yet rewarding role and be a key player in our success
Key Responsibilities:
- Technical Product Briefing.
- Provides Technical Solutions.
- Technical Training to all Dealers
- Interacting for initial proposal
- Providing Technical Support on Pre/On/Post Installation.
- Follow up of cases and solutions.
**Skills**:
- Material handling, configuration, firmware, board level.
- Technically supporting all our UNiQ dealers/ Customers.
- Providing end-to-end tech support.
- Timely reports to be submitted.
Required Qualifications:
- Presentation & Technical briefing.
- Extensive travelling
- Technical background - any engineering, graduate with - ECE/IT
- Must know Hindi, English & Local Language.
**Benefits**:
- Health insurance
- Paid time off
**Language**:
- English (preferred)
Work Location: In person
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