Voice Process

4 days ago

Chennai Tamil Nadu, India Snow Planners And Builders Full time

**We are Hiring**

**Designation**: Voice process (Malayalam)

**Qualification**: Graduate /Undergraduate

**Language**: English and Malayalam (mandatory)

**Experience**: Fresher / Experience

**Shift**: Day Shift

**Salary**: 15K -25K

**Location**: Kovilambakkam, Chennai

**ROLES AND RESPONSIBILITIES**:

- Handle customer complaints provide appropriate solutions and alternatives within the
- time limits; follow up to ensure resolution.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is an added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,500.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Malayalam (required)

Work Location: In person

**Speak with the employer**
+91 6380723976

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