Voice Process
3 days ago
**We are Hiring**
**Designation**: Voice process (Malayalam)
**Qualification**: Graduate /Undergraduate
**Language**: English and Malayalam (mandatory)
**Experience**: Fresher / Experience
**Shift**: Day Shift
**Salary**: 15K -25K
**Location**: Kovilambakkam, Chennai
**ROLES AND RESPONSIBILITIES**:
- Handle customer complaints provide appropriate solutions and alternatives within the
- time limits; follow up to ensure resolution.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is an added advantage.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹16,500.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- Malayalam (required)
Work Location: In person
**Speak with the employer**
+91 6380723976
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