Customer Support Executive

2 days ago

Gurgaon, India HIRD SERVICES PVT. LTD. Full time

**Designation - Customer Support Executive**:

- **Process - (VOICE PROCESS).**:

- **Location - Gurgaon (Work from Office).**:

- **Experience - Fresher’s. to 3 Yr**:

- **Qualification -HSC or Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT **, **MBA, BE, and B-tech**:

- **Shift - US Shift (Night shifts only).**

**Responsibilities**:

- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
- Time & Customer Effort
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvement

**Salary**: ₹250,000.00 - ₹320,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- 1. Are you comfortable with Work form Office ?

Yes or No
- Are you comfortable with Night Shift ?

Yes Or No
- Do you have excellent communication skills for international voice process ? Yes or No
- What is your Notice Period? (0, 30, 60, 90 - Days)
- What is your Current CTC ? (In LPA) (Mention 0 if fresher)
- What is your Expected CTC ? (In LPA) (Mention 0 if fresher)
- How many years of total experience you have (Mention 0 if fresher)?
- How many years of "International Voice BPO" experience you have (Mention 0 if N/A)?

**Speak with the employer**
+91 9329922456

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