Customer Success Executive

2 days ago

Chandigarh Chandigarh, India FindStay Private Limited Full time

Are you looking to **bridge the gap between theoretical marketing and real-world execution**? As a **Customer Success Executive** at FindStay, you’ll be at the core of **user lifecycle management** — from **lead onboarding** to **conversion tracking** and **customer retention**.

**Key Responsibilities**:

- Onboard and educate PG owners on maximizing visibility and **lead conversion**.
- Proactively follow up with students/tenants to ensure **successful service delivery**.
- Use CRM and feedback loops to track user activity and escalate friction points.
- Monitor and improve **user retention rates** through personalized engagement.
- Share insights with the growth team to improve **onboarding workflows** and **UX friction points**.
- Help implement strategies to **increase LTV (Lifetime Value)** by driving recurring usage.

**What You’ll Learn (Real-World Exposure)**:

- **Customer Retention Strategies** in a B2B2C ecosystem
- Understanding and improving **conversion funnels** and drop-offs
- Hands-on CRM usage and data tracking
- Optimizing **onboarding and activation journeys**:

- Cross-functional collaboration with product, operations, and growth teams

**Who Should Apply**:

- Recent graduates (BBA, MBA in Marketing, CRM, Strategy, or Operations)
- Strong communication skills in **Hindi, Punjabi**, and English
- Quick learner with an analytical and user-first mindset
- Familiarity with Google Sheets, CRM tools, and data tracking is a bonus

**Compensation**:

- **CTC**: ₹2.5 LPA
- **Fixed Salary**: ₹2.38 LPA (~₹19,800/month)
- **Variable Performance Bonus**: ₹12,000/year (₹1,000/month for lead-to-conversion KPIs)

**Perks & Learning Support**:

- Direct mentorship from founders & ops heads
- Startup exposure across **customer experience, growth, and retention loops**:

- Certification + LOR after 6 months
- High-performers may move into roles like **Retention Manager, CRM Lead**, or **Customer Strategy Associate**

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 6 months

Pay: ₹240,000.00 - ₹260,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Paid time off

Work Location: Remote

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