System Administrators

3 days ago

Bopal Ahmedabad Gujarat, India GroundOps Pvt. Ltd. Full time

**Applications Support Specialist**

Responsibilities include but are not limited to the following:

- Work to diagnose and troubleshoot the problems with a resulting resolution
- Document and track all issues thoroughly in ticketing system to make certain that all issues are addressed within appropriate timeframes
- Act as primary point of contact for customers
- Assist customer to document and submit support incidents
- Monitor compliance with Service Level Agreements
- Define and implement initiatives to increase client satisfaction
- Identify customers training needs or consultancy opportunities to improve their processes
- Interact with customers or clients about the project status and solve their technical issues if any.
- Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services
- Review existing customer configurations to finalize new software installations
- Bachelor’s degree in computer science or related field
- Professional experience using administrative capabilities of Microsoft desktop and server operating systems software
- Familiarity with standard Microsoft SQL database management tools
- General awareness of computer systems, PC repair, and network management
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Ability deploy, configure, and support operating systems on desktop and mobile
- Understanding and appreciation for information security within systems and user devices.
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
- Maintain strong call control and handling techniques of both telephone calls and ticketing system
- Ability to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Excellent communication skills and the ability to convey technical concepts into layman’s terms
- Professional experience using Windows client & server operating systems (Windows 7, Windows 10, Windows 11, Windows 2008, Windows 2012, Windows 2016)

**Job Types**: Full-time, Permanent

Pay: ₹11,657.97 - ₹55,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Supplemental Pay:

- Overtime pay
- Quarterly bonus
- Shift allowance

Ability to commute/relocate:

- Bopal, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 9825276127
Application Deadline: 20/08/2025
Expected Start Date: 31/07/2025

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