Officer - Cc - Training

2 weeks ago

Bengaluru, India Myntra.com Full time

**Role: E-learning Content Developer | Contact Centre (N4)**
Positions: 1
Location: Bangalore

**About the Team**:
Training Design is the team which is part of Myntra Contact Centre. We work with various
cross-functional teams and are responsible for designing end to end training plans for
new and existing employees across all CX LOBs. This includes analyzing data and
identifying content inclusions, defining training duration and deployment
channels/methodologies, creating content assets including SOPS, storyboards,
presentations, audio, graphics, animations, games, and activities for both
Instructor-lead and E-learning programs.

**What you’ll do**:
analysis
- Create engaging learning activities and compelling courses using content authoring

tools such as Captivate, Articulate, Lectora, etc.
- Create engaging learning activities and compelling course content
- Produce all the graphics, charts, and illustrations for the eLearning course, as

described in the eLearning storyboard.
- Present content in a creative manner that makes the learning process simple and

easy for the trainees

retention thereby achieving training objectives
- Periodically refresh the training content to stay up-to-date on the latest policies and

processes
- Stay updated on all emerging instructional technologies and make recommendations

about when to adopt certain systems to continue to offer the best learning experience

possible

**Required Skills**:

- Graduate with 1 to 3 years of experience in graphic design, visual marketing and

development for instructor-led, blended, and online training programs
- Experience working with an LMS and course development software preferred.
- Knowledge of design concepts - Storyboarding, Newsletter, etc.
- Knowledge and experience in design principles used for adult learning/training.
- Proficient with Design tools (Photoshop), Microsoft Office, Audio and video editing tools.
- Knowledge of SCORM and AICC technology standards
- Strong writing, editing, and proofreading skills
- Ability to work with teams and stakeholders across various levels of hierarchy
- Excellent English and Hindi written and verbal communication skills
- Self-driven with the ability to work without constant supervision.

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