Travel Back Office Executive

3 days ago

Jayanagar Bengaluru Karnataka, India Mellow Voyages Full time

**Job Overview**

**Key Responsibilities1. Booking & Reservation Management**
- Handle flight, hotel, train, cab, and package bookings.
- Process amendments, cancellations, and refunds as per company policies.
- Coordinate with airlines, hotels, and other travel vendors for confirmations and issue resolution.

**2. Customer Support & Coordination**
- Assist travel consultants with booking-related inquiries and itinerary customization.
- Ensure timely issuance of tickets, vouchers, and invoices.

**3. Documentation & Reporting**
- Maintain accurate records of bookings, payments, and cancellations.
- Prepare travel-related reports, including daily transactions, client feedback, and service efficiency.
- Handle visa processing documentation and coordinate with embassies and agencies.

**4. Financial & Accounting Support**
- Verify payment receipts and update financial records.
- Assist in billing, invoicing, and reconciling travel expenses.
- Work closely with the accounts team for refunds, commissions, and payment follow-ups.

**5. System & Software Management**
- Operate Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre for flight bookings.
- Manage CRM and travel booking software for efficiency.
- Ensure data accuracy and update records in the system regularly.

**6. Compliance & Quality Control**
- Adhere to company policies and industry regulations for travel bookings.
- Ensure quality checks on all bookings and documents before processing.
- Keep up-to-date with industry changes, airline policies, and travel restrictions.

**Key RequirementsQualifications & Experience**
- Bachelor's degree in Travel & Tourism, Business Administration, or related field.
- 1-3 years of experience in the travel industry, preferably in a back-office role.
- Familiarity with GDS (Amadeus, Galileo, Sabre) and travel CRM software is preferred.

**Skills & Competencies**
- Strong attention to detail and accuracy.
- Excellent communication and coordination skills.
- Ability to multitask and handle high-volume transactions.
- Proficiency in MS Office (Excel, Word, Outlook).
- Problem-solving skills and the ability to handle customer queries efficiently.

**Benefits**
- Competitive salary package.
- Opportunity to work with a dynamic and growing travel company.
- Learning and development programs.
- Employee discounts on travel services.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Jayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Travel planning: 1 year (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person

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