Dispatch Supervisor

**Job Title**:Dispatch Executive/Supervisor

**Location**: Sonipat, Haryana

**Experience Required**: Minimum 3-4 years in B2C dispatch and warehouse operations

**Job Summary**:
**Key Responsibilities**:
1. Dispatch & Delivery Management:

- Oversee the timely and accurate dispatch of goods to B2C customers, ensuring adherence to company standards and customer expectations.
- Monitor and coordinate with delivery partners and maintain records of dispatch schedules and timelines.
- Resolve any delays or issues in the dispatch process to maintain smooth operations.

2. Inventory Management:

- Manage inward and outward inventory processes, ensuring proper documentation and system updates.
- Conduct regular stock checks, maintain accurate inventory records, and monitor stock levels.
- Work closely with warehouse teams to ensure proper handling and storage of goods.

3. Warehouse Operations Supervision:

- Supervise warehouse staff and dispatch assistants, ensuring compliance with SOPs and safety protocols.
- Optimize warehouse layout and resources to maximize efficiency in B2C dispatch operations.
- Ensure that warehouse operations adhere to quality standards and company policies.

4. Data Management & Reporting:

- Use Excel tools such as PivotTables to generate and analyze reports on dispatch performance, inventory levels, and other key metrics.
- Maintain accurate and organized records of dispatches, returns, and inventory movements.
- Track and report on key performance indicators (KPIs) related to dispatch and warehouse activities.

5. Coordination & Communication:

- Coordinate with cross-functional teams such as customer service, sales, and procurement to ensure seamless operations.
- Liaise with suppliers and transport providers to manage delivery schedules and costs.
- Respond promptly to customer queries and complaints related to dispatch.

6. System Management:

- Utilize and manage dispatch or inventory software to log and track inventory movements.
- Ensure data accuracy in all digital records and assist with software updates or troubleshooting as needed.
- Train new team members on software usage, safety standards, and dispatch protocols.

**Qualifications and Skills**:

- Education: Bachelor’s degree in Business, Logistics, or a related field is preferred.
- Experience: Minimum 3-4 years of experience in B2C warehouse and dispatch operations, preferably in a supervisory role.
- Technical Skills: Advanced Excel skills (PivotTables, VLOOKUP, etc.), familiarity with warehouse or dispatch software.
- Industry Knowledge: Strong understanding of B2C operations

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift

Application Question(s):

- Do you have knowledge of excel?

**Experience**:

- Dispatch executive: 3 years (preferred)

Work Location: In person