Outbound Sales Representative

2 weeks ago

Remote, India HORECASTORE Full time

**Key Responsibilities**:
**Sales Outreach & Lead Conversion**:

- Conduct high-volume outbound calls to prospective and existing customers to promote products or services.
- Identify customer needs, recommend suitable products, and close sales effectively.
- Maintain a strong understanding of product features, benefits, and promotions to confidently communicate value to customers.
- Follow up on leads generated through marketing campaigns, web inquiries, and referrals.

**Target Achievement & Performance Monitoring**:

- Consistently meet or exceed daily, weekly, and monthly sales targets and KPIs (calls per day, conversion rates, revenue).
- Record all customer interactions and sales activity using CRM tools or sales tracking software.
- Work towards improving performance by analyzing personal and team call data and participating in performance reviews.

**Customer Engagement & Relationship Building**:

- Build strong relationships with customers to encourage repeat business and referrals.
- Provide a professional and personalized customer experience with each interaction.
- Address customer questions, objections, and concerns with confidence and empathy.

**Process Optimization & Feedback**:

- Collaborate with sales and marketing teams to refine scripts and sales strategies based on customer feedback and market trends.
- Suggest improvements to sales processes, product messaging, or lead qualification based on field experience.

**Reporting & Documentation**:

- Prepare and submit daily/weekly sales reports and pipeline updates to the Sales Manager.
- Keep records of calls and sales and ensure data accuracy in CRM systems.

**Requirements**:

- Proven experience in outbound telesales, telemarketing, or inside sales (preferably in eCommerce or retail).
- Excellent verbal communication, negotiation, and interpersonal skills.
- Strong sales acumen and a proactive, goal-driven attitude.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and call center software.
- Ability to work in a fast-paced, target-oriented environment.
- High school diploma or equivalent required; a degree in business or marketing is a plus.

**Preferred Qualities**:

- Energetic and enthusiastic personality with a persuasive communication style.
- Resilience and the ability to handle rejection positively.
- Team player with a strong sense of accountability and ownership

**Job Types**: Full-time, Permanent

Pay: From ₹18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Night shift

Shift availability:

- Night Shift (preferred)

Work Location: Remote

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