Product Support Representative Iii

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/BusinessAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information - both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. What you will be doing This position works with client experience team including various services and support for FIS capital markets product portfolio, includes order management systems, Exchange connectivity, FIX onboarding, Market data products. What you bring: Knowledge / ExperienceExtensive experience of Capital markets software/service solutions delivered on a hosted services. Proven client support experience on FIX protocol and trading systems Experience of service level frameworks Competent in best practice principals of risk, information security and compliance Knowledge of the financial services marketplace Skills Technical experience with Windows, Linux, SQL, Sybase, other middleware technologies Practical experience of Linux, Unix, Scripting knowledge will be added advantage i.e. python etc. Strong desktop computing skills - PowerPoint and ExcelFIX Onboarding for exchange/algo connectivity skills, Good understanding different protocol versions. Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors Willingly shares relevant technical and/or industry knowledge and expertise to other resources Excellent decision-making, problem-solving, team building, negotiation, conflict management and time management skills Is resourceful and proactive in gathering information and sharing ideas Proven project management skills Demons Ability to work both independently and in a team environment QualificationsDegree or equivalent ITIL v1 Foundation or higher desirable CompetenciesFluent in English Excellent communicator - ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion Attention to detail - track record of authoring high quality documentation Organized approach - manage and adapt priorities according to client and internal requirements Self-starter but team mindset - work autonomously and as part of a global team Willing to travel occasionally (no more than 10%) What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities - FIS is your final career stepA competitive salary and benefitsA variety of career development tools, resources and opportunities With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see th