Product Support Representative Ii

3 days ago

Pune Maharashtra, India UKG Full time

**Job Description**:
**Job ID**:

- PRODU012713

**Employment Type**:

- Regular

**Work Style**:

- on-site

**Location**:

- Pune City,India

**Role**:

- Product Support Representative II
- About the Team:
Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction.

About the Role:
The Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules. This role requires sharp analysis, problem-determination, and troubleshooting skills.

Primary/Essential Duties and Key Responsibilities:

- Acquire and expand knowledge of product offerings, support policies, and methods of support delivery.
- Provide excellent customer service skills with a proactive approach for customer satisfaction.
- Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms.
- Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities.
- Maintain the "Partners for Life" model by providing white-glove support.
- Work effectively within a fast-paced environment with a high degree of success
- Acquire and maintain knowledge of product related changes and current department policies and procedures
- Leverage various technologies and multiple screens efficiently.
- Attend internal and external department training sessions as required

**Qualifications**:

- Proficient in English, encompassing writing, speaking, and comprehension
- Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment
- 1-3 years customer service experience
- Experience with US Payroll/Time and Labor/HR
- Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution
- Confidence and strong leadership abilities
- Strong verbal and written communication skills with demonstrated ability to communicate effectively
- Ability to set and manage customer expectations
- Effective collaboration and time management skills
- Ability to multitask; can prioritize and juggle many tasks or projects at once
- Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
- Highly motivated and team oriented
- Open to working in EST time zones

Education and Certifications:

- Bachelor’s degree required: BCom, BA, BSc.
- Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word
- Certification in the Payroll/HR industry a plus

  • Product Support Representative Ii

    16 hours ago

    Pune, Maharashtra, India UKG Full time

    **Job Description**: **Job ID**: - PRODU011419 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Pune City,India **Role**: - Product Support Representative II - About the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base....

  • Product Support Representative Ii

    4 days ago

    Pune, Maharashtra, India UKG Full time

    **Job Description**: **Job ID**: - PRODU013431 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Pune City,India **Role**: - Product Support Representative II Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready...

  • Product Support Representative Ii

    3 days ago

    Pune, Maharashtra, India UKG Full time

    **Job Description**: **Job ID**: - PRODU015237 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Pune City,India **Role**: - Product Support Representative II - Company Overview - With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started....

  • Product Support Representative Ii

    16 hours ago

    Pune, Maharashtra, India UKG Full time

    **Job Description**: **Job ID**: - PRODU013780 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Pune City,India **Role**: - Product Support Representative II Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready...

  • Product Support Representative Ii

    4 days ago

    Pune, Maharashtra, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Product Support Representative Ii

    3 days ago

    Pune, Maharashtra, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% **Product Support Representative (Night Shift)** **About the Team**: **What you will be doing**: - ** Issue Resolution**: Identify and resolve problems reported by clients,...

  • Product Support Representative Ii

    2 days ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues,...

  • Associate, Compliance

    4 days ago

    Pune, Maharashtra, India The Bank of New York Mellon Corporation Full time

    Associate, Compliance & Control Representative II At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and...

  • Product Support Representative Ii

    15 hours ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Product Support Representative Iii

    4 days ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Information Technology **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Provides in-depth product support to FIS clients by resolving incoming inquiries. - Documents customer information and recurring technical...