Customer Support Associate

2 weeks ago

Bommasandra Bengaluru Karnataka, India Muse Wearables Full time

**Company Description**

Muse Wearables is a team of thinkers, doers, and achievers who believe in leveraging technology to create a better world. The company's mission is to pioneer personal computing beyond mobile phones, leading the way into an exciting future where your work can make a meaningful impact.

**Role Description**

We are looking for a **Customer Support Associate** who is passionate about delivering exceptional customer service and ensuring customer satisfaction. In this role, you will be the first point of contact for our customers and will play a key role in addressing inquiries, resolving issues, and providing timely, empathetic, and effective support across various channels.

**Key Responsibilities**:

- Identify and troubleshoot issues reported by customers, and ensure effective resolution or escalation to the concerned teams.
- Maintain accurate and detailed records of customer interactions using CRM tools.
- Provide product-related guidance, onboarding assistance, and usage tips to enhance customer experience.
- Collaborate with internal departments (e.g., technical, logistics, product) to follow up on customer concerns.
- Track recurring issues and suggest improvements based on customer feedback.
- Maintain a high level of product knowledge to offer accurate information and solutions.
- Meet performance metrics including response time, resolution time, CSAT, and NPS.

**Requirements**:

- Bachelor’s degree in any discipline.
- 1-3 years of experience in customer service, support, or related roles.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and attention to detail.
- Comfortable with technology and experience using support tools like Zendesk, Freshdesk, or similar CRMs.
- Empathetic, patient, and customer-centric mindset.
- Ability to handle multiple tasks and work in a fast-paced environment.

**Preferred Qualifications**:

- Experience supporting tech products, apps, or consumer electronics.
- Familiarity with CRM systems, ticketing tools, and knowledge base platforms.
- Prior exposure to startup or high-growth environments.

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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