Service Desk Automation Architect

1 week ago


Chennai Tamil Nadu, India Saksoft Full time

**Designation **:Senior Consultant/Lead Consultant

**Job Description:
10+ years of experience
- Administer & Create Workflow in tool to Eliminate the Potential Incidents even before they hit the Service Desk from data points available in analyzed reports and Metrics.
- Administration of Chat Bot Applications so as to ensure that the repetitive and mundane Conversations are automated.
- Provide and maintain automation solution for service desk to improve user experience and intuitive user adoption
- Administration of Self-Help and Self Heal Application, work with stakeholders for creating, developing & testing new solutions based on incident volumetrics
- Experience with AIOps solution, Gen AI tools
- Know-how of Automation architecture
- Designing of customized automation solutions
- Experience in driving Automation solutions
- Full understanding of Automation Architecture, industry standard tools
- Knowledge and hands on experience with Automation platform, AIOPs, industry standard tools
- Know-how of Generative AI solutions
- Able to design automation solutions and arrive at productivity numbers.

**Experience(in Years) **:10 to 15 years


  • Help Desk

    1 week ago


    Chennai, Tamil Nadu, India 2CQR Automation Private Limited Full time

    **Job Title**:Help Desk **Company**: 2CQR Automation Private Limited **Location**: Chennai **About Us**: 2CQR Automation Private Ltd is a leading provider of innovative automation solutions for libraries and educational institutions. We specialize in designing and implementing cutting-edge technology to streamline library operations and enhance user...


  • tamil nadu, India Hectae Analytics and Software Solutions Full time

    About the Role:We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You’ll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

  • Service Desk Manager

    2 weeks ago


    tamil nadu, India HCLTech Full time

    Role: Service Desk ManagerExp: 15+ yearsLocation: Chennai / NoidaJOB Description Service Desk Manager:A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services and...

  • Service Desk Manager

    2 weeks ago


    tamil nadu, India HCLTech Full time

    Role: Service Desk Manager Exp: 15+ years Location: Chennai / Noida JOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...


  • Chennai, Tamil Nadu, India Quess Corp Limited Full time

    Customer service, Service Desk Experience -3-5 years Rotational Shift: 24/7 support **Job Types**: Full-time, Permanent **Salary**: ₹300,000.00 - ₹800,000.00 per year Day range: - Monday to Friday - Weekend availability Shift: - Morning shift - Night shift - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - Customer...


  • Chennai, Tamil Nadu, India Sledding Technologies Pvt Ltd. Full time

    **Job Title**: Automation Architect **Location**: IN-TN-Chennai **Overview**: **Responsibilities**: - Good level of understanding of architectural principles, Design methodologies, and their applicability. - Deep understanding of Automation Framework types and their usage for creating sustainable automation solutions. Experience in Cloud services (AWS,...

  • Service Desk Agent

    2 weeks ago


    Chennai, Tamil Nadu, India Fujitsu Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...


  • Chennai, Tamil Nadu, India Kone Full time

    **KONE Technology and Innovation Unit (KTI)**is where the magic happens at KONE. It's where we combine the physical world - escalators and elevators - with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are...

  • Service Desk Agent

    2 weeks ago


    Chennai, Tamil Nadu, India Fujitsu Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...


  • Chennai, India Hectae Analytics and Software Solutions Full time

    About the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering...