Carnival Corporation Updiin-10-ams

**Responsibilities**
- Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem /SaaS)
- Responsible for improving Digital Employee experience (DEX).
- Communicate findings and recommendations clearly to internal stakeholders and clients
- Support project planning, scoping, and execution with a focus on quality and efficiency
- Developing custom instructions for workplace experience and Selfheal capabilities for devices.
- Guarantied state rule creation and deployment.
- Device Stability and Experience monitoring and troubleshooting.
- Tachyon agent and Server Health monitoring.
- ITSM connect with Tachyon
- Desktop management integration (OS Patching, Software Delivery)
- Inventory Management for endpoints
- Collaborate with other collaborators to build, test, and release automation and selfheal capabilities.
- Work with 1E Vendor for any raised issues related to 1E Solutions and Platform.
- Train support staff and help with technical issues as necessary
- Work with client organizations to identify and address business needs
- Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau)
- Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities.
- Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations.
- Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients.
- Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities.
- Collaborate with cross-functional teams to **drive outcomes**, ensuring timely delivery and adherence to project governance frameworks.
- Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives.
- Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards.
- Mentor and guide junior analysts and contribute to best practices
- leading cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights
- Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact
- You will be responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving
- You will be responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers

**Desired Skills and Qualifications**
- B.Tech/B.E. in Any Specialization, MCA in Any Specialization,M.Tech in Any Specialization, Any Bachelor’s degree.
- Experience of working on 1e Tachyon
- Experience of working on other 1E tools such as Nomad/Shopping/Nightwatchman etc.
- Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting.
- Experience in Nexthink, SysTrack
- Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System. Understanding of JSON, XML formats.
- Experience of consuming API.
- Understanding of Windows server and client administration.
- Good understanding of Group Policy, DNS and DHCP administration.
- Experienced in enterprise endpoint management solution including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne.

**Nice to have skills**:

- Problem-solving attitude
- Collaborative team spirit
- Good communication skills with the ability to represent in global meetings/forums/customers.
- Good understanding of network infrastructure.
- Knowledge of Cloud Technologies.
- Excellent problem solving/analytical skills

Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet a deadline

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.