Telesales Agent

4 days ago

Hyderabad District Telangana, India GSL Holidays Full time

**Key Responsibilities**:
1. Sales and Revenue Growth:

- Generate new sales leads and convert inquiries into bookings, meeting and exceeding monthly sales targets.
- Upsell and cross-sell travel products and services to increase average transaction value and revenue growth.

2. Customer Service:

- Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
- Build rapport with customers, understanding their travel needs and preferences to offer personalized solutions.

3. Product Knowledge:

- Develop and maintain in-depth knowledge of travel products and services, including destinations, airlines, hotels, and tour operators.
- Stay up-to-date with industry trends, promotions, and competitor activity to provide expert advice and guidance to customers.

4. Telesales and Communication:

- Utilize excellent communication and persuasion skills to engage with customers, build trust, and close sales.
- Handle customer objections, concerns, and complaints in a professional and courteous manner.

5. Data Entry and Administration:

- Accurately enter customer data, bookings, and sales information into CRM systems and other software.
- Maintain accurate records, reports, and sales metrics to track performance and identify areas for improvement.

**Requirements**:
1. Education: High school diploma or equivalent required; degree in Hospitality, Tourism, or related field preferred.

2. Experience: 1-2 years of experience in telesales, customer service, or the travel industry.

3. Skills:

- Proven sales and customer service skills, with a strong track record of meeting and exceeding targets.
- Excellent communication, persuasion, and negotiation skills.
- Ability to work in a fast-paced, dynamic environment, handling multiple calls and customer interactions simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 01/05/2025

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