Cms Operations Executive

Position:

- CMS Operations Executive

Location:

- Sector-2, Noida

Type:

- Full-Time

Timing:

- 10:30 Am-06:30 Pm

On site

About Reliable Charge:

- Reliable Charge is a fast-growing EV charging start-up dedicated to building a seamless, tech-driven EV charging experience across India. Our platform ensures hassle-free charging for EV drivers while delivering robust backend operations and system reliability. As we expand, we’re looking for a tech-savvy and process-driven CMS Operations Executive to strengthen our charger network’s performance.

Role Overview:

- As a *CMS Operations Executive*, you will play a crucial role in maintaining charger uptime, managing OCPP integrations, handling diagnostics, and ensuring effective coordination with vendors and internal teams. You will monitor and operate our Charger Management System (CMS), resolve technical issues remotely or on-site, and support smooth charger-network operations across locations.

Key Responsibilities:

- 1. CMS Monitoring & Management**
- Monitor real-time charger status, alarms, faults, and diagnostics via CMS
- Maintain 98%+ uptime across all CMS-connected chargers
- Perform remote troubleshooting, data analysis, firmware updates, and charger resets
- Respond to critical CMS alerts within 15 minutes and resolve 90% of issues within 4 hours
- Coordinate with CMS vendors and internal tech teams for escalations and enhancements

2. OCPP Configuration & Integration
- Ensure 100% charger integration with CMS using OCPP 1.6J or OCPP 2.0.1
- Troubleshoot communication issues like offline status, transaction failures, or socket mismatches
- Analyze OCPP logs for charger and backend diagnostics
- Identify and resolve hardware/software issues; coordinate with OEMs for critical replacements

3. Charger Onboarding & Smart Charging Setup
- Complete new charger integration into CMS within 24 hours of commissioning
- Implement smart charging features (load balancing, peak shaving) at eligible sites
- Maintain data consistency between CMS and platform

4. Diagnostics, Field Service & Customer Support
- Achieve 85%+ first-time fix rate for CMS-related tickets
- Act as a field rep to address customer-reported issues and escalations
- Provide on-site support and technical training to end-users or site teams
- Submit RCA reports for recurring issues within 48 hours
- Ensure SLAs are met for uptime and response times

5. Documentation & Reporting
- Maintain service logs, installation reports, maintenance checklists, and incident records
- Submit weekly CMS performance and alert summary reports
- Generate technical documentation, RCA reports, and system updates
- Maintain updated asset registers and technical SOPs quarterly

6. Stakeholder & Vendor Coordination
- Join weekly sync calls with internal tech and platform teams
- Escalate unresolved issues to vendors or OEMs within 4 hours
- Conduct quarterly training sessions for internal tech/support teams

**Requirements**:

- 1-3 years of experience in CMS operations, EV charger integration, or IoT device management
- Hands-on knowledge of OCPP 1.6J / 2.0.1, EVSE hardware, and diagnostics
- Ability to analyze OCPP logs and troubleshoot charger-CMS sync issues
- Proficiency in remote CMS operations, field visits, and coordination with vendors
- Engineering degree or diploma in Electrical, Electronics, or related fields preferred
- Strong documentation, reporting, and communication skills

What We Offer:

- A chance to work on cutting-edge EV infrastructure and smart charging systems
- A growth-oriented, collaborative environment in a fast-scaling tech start-up
- Competitive salary with performance-linked incentives
- Real impact on India’s sustainable mobility transition

Note:
Pay: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Fixed shift

Work Location: In person