Executive - Equity Support

1 week ago

Bengaluru Karnataka, India Fyers securities Full time

Job Information

Industry
- Financial Services

Work Experience
- 1-3 years

State/Province
- Karnataka

City
- Bangalore

Zip/Postal Code
- 560092

Country
- India

At **FYERS**, our mission is “to empower new-age traders & investors with the best-in-class technology and platforms”

We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers, employees, and communities.

**Why Join Us**:

- Immerse yourself in the dynamic world of FinTech and stock markets.
- Shape the future of digital finance by working on groundbreaking projects.
- Collaborate with a diverse team of experts and visionaries.
- Elevate your career with continuous learning and growth opportunities.

**Role Summary**:
As a Customer Support Executive in the stock broking industry, you will provide exceptional customer service to clients needing help with their investment accounts, trading platforms, and related inquiries. Your role will be to address customer concerns, provide accurate information, and ensure a positive customer experience.
**Key Responsibilities**:
Customer Assistance:

- Assist with account-related queries, trading platform navigation, order placements, and market information.
- Offer guidance on trading platforms.
- Problem Resolution:

- Investigate and resolve customer issues by collaborating with internal departments.
- Escalate complex issues when necessary and ensure timely follow-up until resolution.
- Education and Support:

- Educate clients on financial products.
- Help clients set up and customize trading accounts and platforms.
- Compliance and Regulation:

- Follow industry regulations, company policies, and procedures in all client interactions.
- Ensure the security and confidentiality of customer information.
- Continuous Improvement:

- Identify opportunities for process enhancement and customer experience improvement.
- Share feedback and insights gained from customer interactions with the team.
- Market Insights:

- Stay updated on market news, economic trends, and financial developments to provide timely information to clients.
- Conduct client activations and product demos.

**Qualifications and Skills**:

- Bachelor's degree in Finance, Business, Economics, or a related field.
- Experience in customer support, preferably in financial services or stock broking.
- Knowledge of stock markets, trading terminology, investment products, and trading platforms.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to handle customer concerns with empathy and professionalism.
- Attention to detail and a commitment to high ethical standards.
- Ability to work under pressure in a fast-paced environment.
- Relevant certifications (e.g., NISM-Series-VIII: Equity Derivatives Certification) may be a plus.

**Benefits**
- An unbiased, inclusive work culture that thrives on collaboration and high performance.
- Opportunities to drive career development through professional development and path-breaking innovation.
- A competitive compensation package with a best-in-class 360 wellness program covering Mental, Financial and Physical Health.

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