Associate I

19 hours ago

Bengaluru Karnataka, India Newspace Full time

**Who we are**:
We are a start-up based out of Bengaluru & Delhi NCR. We are engaged in development of next generation missions and technologies (NGM&T) towards future warfare needs of the Indian defence forces. It is undertaking research towards enhancing persistence and autonomy for unmanned vehicles and robotic swarms. NRT’s product development portfolio includes a solar power stratospheric high altitude pseudo satellite (HAPS) unmanned platform and an air/ground launched stand-off autonomous system.
- Provide initial technical support to end-users by troubleshooting basic hardware and software issues and offering resolutions for straightforward problems.
- Addresses and resolves issues with IT infrastructure components, including failed equipment, connections, and facility-related problems.
- Responds to system outages, malfunctions, and technical problems by conducting diagnostic testing, repair, and replacement activities to resolve routine issues.

**Core Responsibilities**:

- Resolve intricate hardware and software issues within the enterprise system.
- Provide comprehensive audio-visual support for events, meetings, and virtual platforms (Zoom, Google Meet), including videoconferencing and projector setup.
- Offer technical support to end-users, ensuring optimal system health, performance monitoring, and tuning.
- Maintain and update administration and configuration documentation according to corporate change management processes and templates.
- Process service requests and incidents adhering to defined Service Level Agreements (SLAs) and utilizing knowledge base articles.

**Essential Skills & Knowledge**:

- Proficiency in Active Directory (OU, GPO) and handling server-related inquiries.
- Expertise in patch management processes.
- Strong understanding of Active Directory OU, GPO, server-related call handling, and patch management.
- Experience with ticketing systems, including diligent follow-ups to ensure SLA compliance.
- Knowledge of DLP tools, antivirus solutions, information security protocols, audit compliance reporting, preparation, and management of internal audits.
- Solid understanding of various operating systems (Windows 10, 11, Mac OS, Ubuntu) and their performance and troubleshooting.
- In-depth knowledge of FortiGate Firewall, network management principles, access control policies, bandwidth utilization management and control, NAT configuration, VPN setup, and device license management.

**Additional Responsibilities**:

- Manage vendor relationships and coordinate with internal teams to address and fulfil requirements.
- Oversee asset and inventory management, including reporting.

**Qualifications**:

- Bachelor’s degree in computer science, Management Information Systems suitable related job experience.
- 3 to 5 years of experience in an IT corporate environment, with at least 5 years as an enterprise level Systems Administrator.

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