Officer - Ao&cs in Terminal Services

14 hours ago

Guwahati Assam, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:27 Jul 2024

**Location**: Guwahati, AS, IN

**Company**:InterGlobe Aviation Ltd

**JOB DESCRIPTION**

**Officer - AO&CS in the role of Customer Service**

**(OUText - Customer Service)**

**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing**:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”**
- Hiring Drive Details:

- Date: 17th January, 2025
- Time: 8AM onwards
- Venue: Emporium Skill Training Institute Sardar Ji Building, Near Sarusajai Stadium, Opp Central Jail, NH 37, Lokhra, Guwahati
- Contact Number: 7086617388
- Required Documents:

- 10th Class original Pass Marksheet.
- 12th Class original Pass Marksheet.
- Graduation Marksheet
- Aadhar Card - Date of birth should be completely mentioned.
- Pan Card - In case of Minor Pan Card, acknowledgment of Major Pan Card is mandatory.
- Name should be same in both PAN and Aadhar card.
- Valid Passport
- Degree issued by University / considering online degree only for SOL (School of Open Learning)

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