Monitoring and Sales Support

**About PhonePe Group**:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

**Culture**

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

As a part of the Lending Operations team at PhonePe, the incumbent will be involved in day to day business operations supporting the Sales and Collections processes. The role is fit for someone with Ability to understand complex systems, Strong execution skills and knack for resolving bottlenecks.

**Work Description/Responsibilities**:

- Develop an understanding of Customer Loan journey - Onboarding and Loan Management processes
- Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers
- Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks
- Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency
- Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management
- Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time
- Any Bachelors Degree (B.Tech preferred) with 2-3 yrs of Operations background
- Strong Execution Skills and Knowledge of Excel is a must (Prior Lending experience / Operations heavy experience preferred)
- Thrive at building Relationships, Influencing cross-functional teams via 1st principles thinking
- Be Agile, Highly collaborative and Communicate impressively

**PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)**
- **Insurance Benefits - **Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- **Wellness Program -** Employee Assistance Program, Onsite Medical Center, Emergency Support System
- **Parental Support - **Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- **Mobility Benefits - **Relocation benefits, Transfer Support Policy, Travel Policy
- **Retirement Benefits - **Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- **Other Benefits - **Higher Education Assistance, Car Lease, Salary Advance Policy

**_Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe _**_on our blog_**_._