Complaints Officer

6 days ago


Noida Sector Noida Uttar Pradesh, India Duronto Technologies Pvt Ltd Full time

As a Grievance Associate, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using a ticket management system.

**Who Are We Looking For?**

A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you.

**Key Responsibilities**:

- **Customer Complaint Resolution**: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions.
- **Communication Excellence**: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation.
- **Complaint Management System**: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure.
- **Customer Satisfaction Monitoring**: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience.
- **Cross-Functional Collaboration**: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues.

**Experience**:
1-3 years of experience as a Customer Service Representative, Grievance Associate, or similar role.

Work Location: In person



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