Program Coordinator

9 hours ago

Noida, India Pearson Full time

**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.**

**Primary Responsibilities**
- **Level 3 Escalation calls.**:

- **Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.**:

- **Prepare client reports.**:

- **Act as an escalation point for service related problems.**:

- **Promote client programs and products.**:

- **Determine additional opportunities and possible operational trouble areas.**:

- **Input accurate customer information into the database.**:

- **Assist in training and monitoring call center agents to ensure quality of service.**:

- **Maintaining the SLA for different LOB’s.**:

- **Reports.**:

- **Client Management**:

- **Events handling**:

- **People Management(In Manager Absence)**

**Job**: CUSTOMER SERVICE

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 9177

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