Customer Care Executive

2 weeks ago

Mohali, India Virtual Oplossing Pvt. Ltd. Full time

1. Represent the customer in all aspects of the business.
2. Present the perspective of customer in internal meetings involving business and product decisions.
3. Ensure a great customer experience.

**Tasks:

- **
Speaking to customers to understand their goals and requirements and providing inputs to the business and product teams
Solve issues, questions, and concerns
Ensure all the commitments to the customers are met by coordinating with various internal departments
Maintain accurate data of all aspects relating to the customers
Excellent written & verbal communication skills
Empathy to understand customer needs and pains
Adaptable in a fast-paced, start-up environment

**Experience: 1** years of minimum Experience in customer query handling
**Role**:Customer Success Associate
**Functional Area**: International BPO Voice Process
**Type**:Full Time, Permanent
**Education**: Any Graduate or above

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- US shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7696887976

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