Customer Care Executive

7 days ago


Dwarka Delhi Delhi, India Drx Labs Full time

Address customer/client questions, provide information, and offer solutions to resolve problems or complaints.
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guiding clients/Customers for process
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.

Qualification required;
Any graduated/Post Graduates

BSC MLT/DMLT will be an added advantage

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,001.92 - ₹27,920.83 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Diploma (required)

**Experience**:

- Customer support: 1 year (required)
- Clinical laboratory: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Application Deadline: 30/09/2024
Expected Start Date: 01/10/2024



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