
Customer Care Executive
7 days ago
Address customer/client questions, provide information, and offer solutions to resolve problems or complaints.
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guiding clients/Customers for process
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
Qualification required;
Any graduated/Post Graduates
BSC MLT/DMLT will be an added advantage
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,001.92 - ₹27,920.83 per month
**Benefits**:
- Leave encashment
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Diploma (required)
**Experience**:
- Customer support: 1 year (required)
- Clinical laboratory: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
Application Deadline: 30/09/2024
Expected Start Date: 01/10/2024
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