Customer Solutions Architect

**Family Description**

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

**Subfamily Description**

Architecture (ART) covers the development of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. Contains the definition of an architecture which comprises an integration design and specification of products and / or services which makeup the solution.
- Develops and implements customer specific architecture in dedicated area of competence.
- Coordinates cross-BG activities for initial phase of solution development.
- Captures and manages the functional and non-functional requirements by using industry best practices.
- Understands and captures the critical inputs of stakeholders, and translates them into effective requirements and solutions.
- Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective.
- Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the clients requirements.
- Develops the full scope of the solution, working across organizations to achieve workable solutions.
- Researches, designs, plans, develops, evaluates and implements an effective solution in specialized domains to meet customers' requirements and outcomes, thanks to high as well as low level design of architecture.
- Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time.
- Responsible for implementing the solution, working across organizations to achieve project objectives
- Contributes to strategic decisions within professional area.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Contributes to development of concepts to determine professional direction of own organizational unit.
- Acts as a professional leader for staff / work team / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organizational unit and / or is recognized as an expert within the same professional area in the business.
- Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

**Impact**

**Scope & Contribution**

**Innovation**

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

**Communication**

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

**Knowledge & Experience**

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

**What we offer**

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people th