Customer Support Executive

1 week ago

Jaipur Rajasthan, India Zucol Services Pvt. Ltd. Full time

**Job Profile** - **Customer Support Executive (Chat)**

**Job Description:

- **
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams.

**Working Days** - 6 Days

**Salary Structure**:
For Fresher: Up to 3 LPA

For Experienced: Negotiable as per the interview

**Job Location**:
2nd floor, Ganga Heights, Tonk Road, Jaipur, Rajasthan, 302015

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 8302883608

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