Customer Support Executive

2 hours ago

Jaipur Rajasthan, India Raivens Technologies Full time

**About Raivens Technologies**

Raivens Technologies is a fast-growing Indian company developing advanced IoT and GPS-based solutions for vehicle tracking, fintech hardware, and EV infrastructure. Our mission is to deliver reliable, Made-in-India technology that empowers smarter mobility and better connectivity across industries.

**Job Overview**

We are looking for a dedicated and customer-focused **Customer Support Executive** to manage client interactions, provide setup assistance for our GPS devices, and ensure timely resolution of customer issues.

**Key Responsibilities**
- Assist customers with **GPS device setup, app installation, and configuration support**.
- Log and escalate **technical issues or faults** to the service team for resolution.
- Schedule **returns, replacements, or service visits** in coordination with operations.
- Record and maintain customer queries, feedback, and resolutions in CRM tools.
- Provide **status updates** to customers regarding ongoing issues or product replacements.
- Collect customer feedback after issue resolution and ensure satisfaction.
- Coordinate with the **logistics and warehouse teams** for dispatch and reverse pickups.
- Prepare **daily and weekly reports** on tickets, customer queries, and resolutions.

**Required Skills & Qualifications**
- Bachelor’s degree in any discipline (Technical or Business background preferred).
- Excellent communication skills in **English and Hindi** (written and verbal).
- Basic knowledge of GPS, IoT devices, or mobile app troubleshooting preferred.
- Familiarity with CRM tools, Excel/Google Sheets, and ticket management systems.
- Strong problem-solving attitude, patience, and customer empathy.
- Ability to multitask, prioritize, and work in a fast-paced environment.

Work Location: In person

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