
Helpdesk - Supervisor - Mca
4 days ago
From 4 to 8 year(s) of experience
₹ Not Disclosed by Recruiter
- New Delhi
**Roles and Responsibilities**
**Job Objective**:
The key objective of this position is to supervise, manage and monitor the helpdesk/team to ensure provisioning requisite and quality support and resolution to the various Stakeholders of MCA, National CSR Exchange Portal, Compliance Monitoring System and CDM Data Dissemination.**Responsibilities**:
- The Helpdesk - Supervisor shall report to the Sr. Consultant - CDM - with the following responsibilities:
- Will be responsible for the operational aspects (i.e. day-to-day operations, training, performance management.
- Will identify the gaps in operations based on process / knowledge / technical requirement for smooth operations
- Will be responsible for content management and shall ensure that the knowledge / question bank being made available to the helpdesk executives are updated on regular basis.
- Record events and problems and their resolution in logs 6. Follow-up and update end users status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures.
- Understanding the purpose and objectives of the project.
- Assist system and data analysis team in all Data Quality Management activities.
- Prepare all functional and technical specification documents.
- Provide assistance to end users and resolve all queries.
- Generate reports as per the specifications.
- Data Validation and Verification
**Skills & Experience**:
- A genuine desire to help customers resolve issues.
- Experience working with both small and large business clients.
- Unwavering commitment to quality of customer experience.
- Excellent written and verbal communication.
- The ability to work autonomously within a senior role.
**Education**: Graduate- Role:_Team Leader
- Salary:_ Not Disclosed by Recruiter
- Industry:_IT Services & Consulting
- Functional Area_Customer Success, Service & Operations
- Role Category_Operations
- Employment Type:_Full Time, Temporary/Contractual
- Key Skills
- Compliance Monitoringcustomer support
Education
- UG:_Any Graduate
**Company Profile**:
National Institute for Smart Government (NISG)
- Company Info
- Contact Company:_National Institute for Smart Government (NISG)
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