System Administrator

2 weeks ago

Delhi, India Goognu Data Services Private Limited Full time

KEY RESPONSIBILITIES:
Front line support via live chat helpdesk and telephones.

Troubleshooting a variety of technical and nontechnical issues customers are having with their web hosting plans and services.

Knowledge and understanding of software including database, spreadsheet, word processing and presentation packages.

Taking ownership of issues from identification through resolution.

Providing technical support for Level I issues via helpdesk and the telephone.

Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.

Assist Customers with data migration based on Account Managers approval.

Performs miscellaneous job-related duties as assigned.

REQUIRED SKILLS:
Good written and verbal communication skills in the English language.

Open to work in 24/7 shift

Outstanding customer service skills and a dedication to the customer service experience.

Dependable to be at work during assigned shifts and to complete work as expected.

Ability to multitask and meet specific goals set by supervisors and management.

Ability to debug and troubleshoot scripting languages such as PHP, bash, and perl.

SPECIFIC COMPETENCIES:
Advanced knowledge of the cPanel/WHM control, Plesk panel.

Advanced knowledge of the Linux operating system.

Knowledge of bash and perl shell scripting.

Advanced knowledge of **Apache, MySQL, and Exim.**

Should have worked on **Whmcs and Proxmox**

**Salary**: ₹300,000.00 - ₹425,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Delhi, Delhi (required)

Ability to Relocate:

- Delhi, Delhi: Relocate before starting work (required)

**Speak with the employer**
+91 9872835795

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