
Back Office Executive
7 days ago
**Key Responsibilities**
- Maintain customer records and interactions in the CRM system.
- Resolve customer complaints, process returns, and assist with order-related queries.
- Coordinate with internal teams (warehouse, logistics, and support) to ensure quick issue resolution.
- Gather customer feedback and suggest improvements for better service.
**Requirements**:
- **1-3 years** of experience in back office or customer support, preferably in e-commerce or retail.
- Good hold in **English and Hindi** is mandatory.
- Knowledge of **South Indian languages** is a plus.
- Strong communication and problem-solving skills.
- Ability to handle multiple queries efficiently and professionally.
- Customer-first attitude with a positive and empathetic approach.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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