Quality Auditor

Job Title: Call Quality AuditorLocation: Gurgaon (On-site)Company: Saarathee CRM Pvt LtdEmployment Type: Full-TimeRole Summary:We're seeking a detail-oriented and analytical Call Quality Auditor to evaluate voice calls and Customer Service Reports (CSRs) across our Sales and Service processes. The ideal candidate will have experience in quality assurance...

Candidates without sales background will not be considered.Sales Call Quality AuditorWe are looking for an experienced Quality Auditor who has experience in analysing and auditing sales calls. The Quality Auditor is responsible for conducting call quality checks and providing feedback to the sales team. The successful candidate will work closely with the...

**JOB PROFILE**: **Quality Auditor**: **Department**: Quality **Location**: Gurgaon **- Call Auditing and analysis - Reporting to AM/Manager - Performing call monitoring, identifying errors, and best practices on the call. - Documenting call behaviors and giving appropriate feedback to the customer service agents. - Identifying call drivers and reporting to...

Experience in Quality check of both calls and chats. - Quality Assurance: Develop and implement quality assurance processes and procedures to ensure product or service quality meets established standards. - Testing and Analysis: Conduct various tests, inspections, and analyses to identify defects, errors, or issues in products or services. - Documentation:...

Branch Internal Auditor A Job Specification 1 Company Name : MUTHOOT FINCORP LTD 2 Position / Designation 3 Grade : 4 Department : INTERNAL AUDITOR & QUALITY ASSURANCE 5 Employment Type : Probation > Permanent 6 Reporting to – Designation & Grade : ZONAL MANAGER-AUDIT - INTERNAL AUDITOR & QUALITY ASSURANCE 7 Areas of Responsibility :To Conduct internal...

1. DVR AuditorPosition Summary:The DVR Auditor will be responsible for conducting detailed reviews of both pre-recorded and live video footage from test centers, including test sessions and interactions.This role is critical in ensuring compliance with operational standards, identifying anomalies, and supporting continuous improvement in testing...

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Join us as a Senior AuditorJoin us in Technology and contribute to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycleYou'll be providing quality and effective assurance as well as influencing our business managers to improve control, specialising in TechnologyThis is also an opportunity to hone your skills...

Join us as a Senior AuditorJoin us in Technology and contribute to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycleYou'll be providing quality and effective assurance as well as influencing our business managers to improve control, specialising in TechnologyThis is also an opportunity to hone your skills...

Key Responsibilities:• Conduct regular quality audits to ensure adherence to SOPs and standards• Use Excel extensively for audit reporting, data slicing, and performance trend analysis• Design and deliver effective training sessions to internal teams and vendor partners• Create engaging training content and modules, TNA, TNI , process SOPs• Analyze...