Quality Auditor

3 weeks ago


Gurgaon, India Snapdeal Full time

Responsibilities- Conduct audits & ensure SOP adherence- Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis)- Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content)- Analyze data, identify gaps & drive action plans- Collaborate with stakeholders to optimize processes- Maintain QA & training documentation- Lead and support project-driven initiatives to improve quality and training effectiveness- Demonstrate strong ownership in end-to-end execution of audits, training, and process improvementsWhat We’re Looking For- 1-3 years of QA experience (preferably in call center / e-commerce)- Strong MS Excel expertise- Skilled in training delivery & module creation- Analytical, detail-oriented & independent worker- Graduate with excellent communication skills- Knowledge of CSAT, NPS, FCR is a plus- Open to travel for training/audits- Certification post-training- Project-driven mindset with ability to take complete ownership of tasks and deliverables



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