Service Advisor

4 days ago

Gurugram Haryana, India Dap Automobiles Private Limited Full time

**Key Responsibilities**:

- Greet customers and assist with vehicle service needs in a friendly and professional manner.
- Understand and document customer concerns and service requests.
- Prepare service orders and explain services and costs to customers.
- Coordinate with technicians and workshop staff to ensure timely service delivery.
- Maintain regular communication with customers about service progress, delays, and estimated completion times.
- Advise customers on necessary repairs, maintenance schedules, and additional service options.
- Conduct post-service follow-up to ensure customer satisfaction.
- Maintain customer records and ensure accurate data entry in the system.
- Manage billing and ensure timely invoicing and payment collection.
- Ensure customer complaints are handled promptly and professionally.

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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