Guest Relation Executive

22 hours ago


Vijayawada, India Novotel Vijayawada Varun Full time

This position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

**Reporting Lines**
- Front Office Manager /
- Duty Manager

**Key Interactions**

**Internally**
- Catering Sales
- Engineering
- Finance
- F&B
- Housekeeping
- IT
- Kitchen
- Purchasing
- Reservations
- Sales & Marketing
- Security
- Talent & Culture

**Externally**
- Guests
- Visitors

**Primary Responsibilities**

**Front Office Operation**
- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests’ complaints and comments tactfully and efficiently
- Handling guests’ mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles

**Other Responsibilities**
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel

**Main Complexity/Critical issues in the Job**
- Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

**Profile**

**Knowledge and Experience**
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times


  • Executive Chef

    3 days ago


    Vijayawada, India Novotel Vijayawada Varun Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • F&B Executive

    2 days ago


    Vijayawada, Andhra Pradesh, India Hotel Southern Grand, Vijayawada Full time ₹ 2,33,947 - ₹ 2,94,955 per year

    Food and Beverage (F&B) Executive is responsible for all food and beverage services, including 01 multi cuisine restaurant, room service, and banquets. Key duties and responsibilities encompass guest service, order accuracy, quality control, and adherence to health and safety regulations.Job Types: Full-time, PermanentPay: ₹19, ₹24,781.88 per...


  • Vijayawada, India DPSR Consultancy Solutions Full time

    airport ground staff are responsible for ensuring the smooth operation of airport and airline services for passengers and cargo. they work in various roles such as ground handling staff, ground staff supervisor, airport executive, customer support, customer care representative, guest relations manager, front desk officer, lounge executive, air ticketing...


  • Vijayawada, India Flysky Job Solutions Full time

    we have vacant of 43 jobs for ground staff at airport in multiple locations - vijayawada, guwahati, raipur, chhattisgarh, surat, bangalore, kalaburagi, gulbarga, kozhikode/calicut, nagpur, hyderabad, for freshers educational qualification : higher secondary, secondary school, ., , , , , , other bachelor degree, any master degree skill ground staff, ground...


  • Vijayawada, India Seshasayee Knittings Pvt Ltd Full time

    Should be computer proficient Proficient in using Excel Handling customer queries **Salary**: ₹10,000.00 - ₹150,000.00 per month Ability to commute/relocate: - Chandramoulipuram, Vijayawada - 520010, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred) - Customer...


  • Vijayawada, Andhra Pradesh, India Effective Farming Advisors Full time ₹ 4,32,000 - ₹ 6,50,000 per year

    Responsibilities:* Manage front desk operations* Coordinate housekeeping services* Greet guests & process check-ins/outs*administrative and personal/ home related tasks of directors* should be flexible to work beyond regular office hoursHealth insuranceAnnual bonusProvident fund


  • Vijayawada, Andhra Pradesh, India Namo residency Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job BriefWe are looking for an experienced and detail-oriented Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will play a vital role in overseeing and coordinating the housekeeping team to maintain cleanliness and orderliness in our facilities.The ideal candidate should have strong leadership skills, a keen eye for detail, and a...


  • Vijayawada, Andhra Pradesh, India Namo residency Full time ₹ 10,000 - ₹ 1,20,000 per year

    Job BriefWe're looking for a dedicated and hardworking Housekeeping Aide to join our team. As a Housekeeping Aide, you will play a vital role in maintaining cleanliness and orderliness in our facilities, contributing to a positive and comfortable environment for our guests.The ideal candidate should have a strong work ethic, attention to detail, and a...

  • Restaurant Captain

    2 weeks ago


    Vijayawada, Andhra Pradesh, India Jade Suites Full time

    **Job Summary**: **Key Responsibilities**: - **Guest Experience**: - Greet and welcome guests warmly, ensuring a memorable dining experience. - Handle guest inquiries, special requests, and resolve complaints professionally. - **Service Management**: - Oversee and coordinate the daily operations of the dining area. - Assign tasks to service staff and...


  • Tamil Nadu - Vijayawada, Andhra Pradesh, India CIEL HR Full time

    Name of the position - Food Beverage Manager Vijayawada Qualification - B Sc Hotel Management from the reputed institution Experience - 8 - 12 yrs in Star category Hotels Resorts Branded Hotel Age Limit - 30 - 40 yrs Locations - Vellore Vijayawada Andhra Pradesh Language proficiency - Tamil English Telugu Hindi Role - To Head the Food Beverage Department...