Front Office Executive

17 hours ago

Bengaluru Karnataka, India PRS Neurosciences and Mechatronics Research Institute Pvt Ltd Full time

**Job Summary**:
As a **Front Office Executive / Telecaller**, you will be the first point of contact for patients and visitors, playing a vital role in their care journey. Your role is to manage front desk operations, schedule appointments, handle inbound and outbound calls, and ensure a supportive, organized experience for patients undergoing rehabilitation.

**Key Responsibilities:Front Office Duties**:

- Greet patients, caregivers, and visitors warmly and guide them to the appropriate department.
- Manage patient appointments, therapy schedules, and daily check-ins/check-outs.
- Maintain and update patient records securely in line with data privacy norms.
- Coordinate with therapists, consultants, and administrative teams for seamless operations.
- Ensure the reception area is clean, professional, and patient-friendly at all times.

**Telecalling Duties**:

- Handle incoming calls: answer inquiries about services, appointments, and rehabilitation programs.
- Make outbound follow-up calls to patients for appointment reminders, missed sessions, or feedback.
- Provide accurate information about therapies (physiotherapy, occupational therapy, speech therapy, etc.).
- Document all communication, inquiries, and patient follow-ups in the system.
- Support patient acquisition by responding to referrals and website leads professionally.

**Qualifications**:

- Minimum: PUC / Bachelor’s degree in any discipline.
- Experience: 0-3 years in hospital front desk, clinical telecalling, or healthcare customer support.
- Strong verbal communication skills in **English** and **Kannada** (Hindi is a plus).
- Basic computer proficiency (MS Word, Excel, CRM tools, appointment software).

**Preferred Skills**:

- Experience in a neuro rehab, physiotherapy, or multi-specialty medical setup.
- Understanding of neurological conditions (stroke, brain injury, Parkinson’s, etc.) is an advantage.
- Patient, empathetic, and able to communicate calmly with patients and families in distress.

**Job Types**: Full-time, Permanent

Pay: From ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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