Online Customer Service Representative

15 hours ago

Ahmedabad Gujarat, India RKUMAR OPTICIAN Full time

We have opening for Brand Optical Retail Business
- Online Customer Service Representative
- Job Summary:
Key Responsibilities:

- Respond to customer inquiries in a timely and professional manner.
- Resolve issues and complaints efficiently while ensuring customer satisfaction.
- Provide detailed product information and assistance with online orders.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to address customer needs and improve service quality.
- Stay updated on product knowledge and company policies to effectively assist customers.

**Desired Skills**:

- Empathy and patience in handling customer concerns.
- Time management skills to handle multiple inquiries efficiently.
- Familiarity with social media platforms and online community engagement.

**Working Conditions**:

- Work from Office
- Mon to Friday any one day week off.
- System and social media platform knowledge is a must
- This role is essential in ensuring customer satisfaction and loyalty,

**Benefits:

- **
- On time salaries
- Yearly Bonus(1 Gross salary)
- Paid leaves-35 in a year (paid on Gross amount).

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Yearly bonus

Work Location: In person

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