Customer Relationship Executive

5 days ago


Nandambakkam Chennai Tamil Nadu, India NUMERIC UPS (A group brand of Legrand) Full time

**Job Summary**:
A Customer Relationship Executive is responsible for providing excellent customer service and support to customers. To act as the primary point of contact for addressing inquiries, resolving issues, and ensuring a positive customer experience.

**Key Responsibilities**:
**Communication**: Maintain a professional and courteous demeanour when interacting with customers. Communicate effectively and empathetically to understand and address customer needs.

**Service Knowledge**: Develop a deep understanding of the company's services to provide accurate information and assistance to customers.

**Problem Resolution**: Trouble Ticket Creation and follow-up till the ticket closure as per defined SLA. Maintain detailed records of customer interactions, including complaints, and resolutions at CRM (Customer Relationship Management) software to track customer interactions. Identify and resolve customer complaints, concerns, and issues in a timely and efficient manner. Escalate complex problems as per the matrix.

**Feedback Collection**: Gather feedback from customers to improve products or services and report insights to the appropriate teams within the organization.

**Quality Assurance**: Ensure that all interactions with customers align with the process, standards, and quality benchmarks.
----------------------------------------------------------------------------------------
- **Qualifications**: Any bachelor’s degree.

**Experience**: 0 -2 Years in relevant field.

**Communication Skills**: Excellent verbal and written communication skills are essential. Fluency in multiple languages (Tamil, Telugu, Hindi, Bengali, Malayalam & Kannada) is an advantage.

**Customer Service Skills**: Strong interpersonal skills and the ability to handle difficult or upset customers with patience and professionalism.

**Technical Skills**: Proficiency in using Apps including CRM systems (Sales Force) and Microsoft Office.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Nandambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Hindi (required)
- English (required)

**Location**:

- Nandambakkam, Chennai, Tamil Nadu (preferred)

Work Location: In person

Application Deadline: 22/07/2025



  • Chennai, Tamil Nadu, India IFive Technology Pvt Ltd Full time

    **Customer Relationship Executive**: Job Summary: We are hiring enthusiastic and customer-focused freshers to join our team as **customer relationship executives.** This is an excellent opportunity for recent graduates to kick-start their careers in customer service and relationship management. You will be trained to handle customer queries, provide support,...


  • Chennai, Tamil Nadu, India Arinos infosolutions pvt ltd Full time

    Customer Relationship Executive (CRE) focuses on building and maintaining positive relationships with customers, ensuring a positive experience and fostering loyalty. They handle customer interactions, address inquiries and complaints, and often manage customer databases. The CRE also plays a role in identifying opportunities for improvement and...


  • Mugalivakkam, Chennai, Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time

    We are hiring for Customer Relationship Executive Location: Mugalivakkam, Chennai Experience: 3 - 5 years Salary range: 3.6 to 5.28 LPA Gross based on experience We are looking for a skilled Customer Relationship Executive to manage client interactions, resolve issues, and ensure high customer satisfaction and retention. Build and maintain strong...


  • Chennai, Tamil Nadu, India Tafe Access Full time

    Looking for Customer Relationship Executive. Job location is Ayanambakkam in Chennai. Experience-Min 2Yrs experience. Good salary plus incentives will be provided. **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift **Language**: - English (preferred) Work Location: In person


  • Chennai, Tamil Nadu, India Quess Corp Limited Full time

    Inside sales Only.... CRE JOB DESCRIPTION: CRE - CUSTOMER RELATIONSHIP EXECUTIVE. Responsible for resolving the product or service problem of customers. Sales And Customer Service At Stores. Sales Of Products To The Customers Who Walk In To The Store (Like Postpaid Plans, Broadband Connections). Salary : Take home 18000 + Incentives with ESI + PF -...


  • Chennai, Tamil Nadu, India DJH Renault Full time

    1. Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership 2. Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership 3. Handle customer’s concern, analyse root cause and take improvement activities 4. Ensure all customers’...


  • Chennai, Tamil Nadu, India DJH Renault Full time

    1. Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership 2. Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership 3. Handle customer’s concern, analyse root cause and take improvement activities 4. Ensure all customers’...


  • Chennai, Tamil Nadu, India SR DATA TECHNOLOGIES Full time

    **Key Responsibilities** The executive will be responsible for acquiring new customers, building strong customer relationships, and meeting sales targets. The role involves direct sales, customer engagement, and ensuring excellent service to enhance brand value. Explain product features, benefits, and eligibility criteria to customers. Provide excellent...


  • Chetput, Chennai, Tamil Nadu, India Auction Ghar Full time

    _**We are hiring for Customer Relationship Executive**_ - **experience 1-3yrs**_ - **Responsibilities**_ - Manage a portfolio of customers and serve as their key point of contact - Build and maintain strong, long-lasting customer relationships - Understand customer needs and provide appropriate solutions and recommendations - Handle customer inquiries,...


  • Thoraipakkam, Chennai, Tamil Nadu, India RawmeN Full time

    The Client relationship executive is the link between the client and the entire agency team. Along with their team the client relationship executive acts as both the salesperson for the agency and as the client's representative within the agency. The advertising Client executive also leads the agency's ideas presentation, ensuring the ideas remain faithful...