Guest Relations Officer

3 days ago

Visakhapatnam Andhra Pradesh, India TAIYO LABS Full time

**Key Responsibilities**
- Greet and welcome patients, attendants, and visitors with warmth and professionalism.
- Assist patients with registration, appointment scheduling, billing, and information requirements.
- Handle guest/patient queries, requests, and concerns promptly and effectively.
- Ensure a smooth flow of communication between patients, doctors, and support staff.
- Maintain proper records of patient visits, services availed, and feedback received.
- Coordinate with various departments to ensure timely service delivery.
- Promote hospital/diagnostic services and guide patients on available facilities.
- Ensure waiting areas and front office premises are clean, organized, and guest-friendly.
- Collect and address guest feedback to improve service quality.
- Maintain confidentiality and adhere to organizational standards of service excellence.

**Skills & Competencies**
- Excellent communication and interpersonal skills.
- Strong customer service orientation with problem-solving ability.
- Pleasant personality with good grooming standards.
- Ability to handle stressful situations calmly and efficiently.
- Basic knowledge of MS Office and hospital/diagnostic management software.
- Multilingual ability (English, Hindi, Telugu) is an added advantage.

**Requirements**:

- Graduate degree in Hospitality / Management / Life Sciences preferred.
- 1-3 years of experience in **hospitality, healthcare, or front office operations**.
- Strong interpersonal and service skills.
- Willingness to work in shifts, including weekends and holidays if required.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8977734825

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