Store In-charge

**Job Title**: Shift Incharge

**Location**: Mohali

**Key Responsibilities**:

- **Shift Operations**:

- Manage daily operations during assigned shifts, ensuring smooth and efficient workflow.
- Assign tasks to staff and monitor performance throughout the shift.
- Ensure proper opening and closing procedures are followed, including cash handling and securing the facility.
- Address any operational issues promptly to minimize disruptions.
- **Staff Supervision**:

- Supervise and support team members during the shift, ensuring everyone adheres to their roles and responsibilities.
- Monitor staff performance and provide guidance, support, and feedback as needed.
- Ensure adequate staffing levels to meet business needs, including managing shift schedules and break times.
- Handle any conflicts or issues between staff members and resolve them professionally.
- **Customer Service**:

- Ensure a high level of customer service is maintained at all times.
- Address customer complaints or issues in a professional and timely manner.
- Assist customers with inquiries, complaints, or special requests.
- Lead by example in promoting excellent customer service.
- **Inventory and Stock Management**:

- Monitor inventory levels during the shift, ensuring shelves are stocked and inventory is well-organized.
- Assist with inventory counts and report low-stock items to management.
- Ensure proper product handling, storage, and labeling.
- **Health, Safety, and Compliance**:

- Ensure that all staff adhere to health, safety, and security policies and procedures.
- Maintain a safe and clean work environment by enforcing health and safety standards.
- Report any safety hazards, accidents, or injuries promptly to management.
- Ensure compliance with company policies, including cash handling and shift reporting.
- **Reporting**:

- Prepare and submit daily shift reports, including sales data, staff performance, and any incidents that occurred during the shift.
- Ensure accurate cash register balancing and financial reporting at the end of the shift.
- Provide feedback to the Store Manager or Operations Manager on any operational improvements or issues.

**Qualifications & Skills**:

- **Education**: High school diploma or equivalent; an associate's or bachelor’s degree in management or a related field is a plus.
- **Experience**:

- 1-3 years of experience in a supervisory role, preferably in retail, hospitality, or a similar fast-paced environment.
- Proven ability to manage staff and operations in a dynamic work environment.
- **Skills**:

- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Ability to handle conflicts and resolve issues in a calm and professional manner.
- Basic understanding of inventory management and cash handling procedures.
- **Attributes**:

- Strong organizational and multitasking skills.
- Ability to work independently and take initiative.
- Flexible to work shifts, including nights, weekends, and holidays as needed.
- Attention to detail and a focus on delivering high-quality service.

**Benefits**:

- Competitive hourly wage or salary.
- Opportunity for career advancement and development.
- Health benefits (if applicable).
- Employee discounts and other perks.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person