Client Relationship Executive
3 days ago
Key Responsibilities:
**Client Engagement & Relationship Management**
**Act as the first point of contact for clients, providing information about our services.Build and maintain strong relationships with students and parents, ensuring their needs are met.**
**Proactively follow up with clients to address concerns, provide updates and maintain engagement.**
**Guidance & Consultation**
Assist students in understanding various medical admission processes, including counselling, cut-offs and fee structures.
Provide support in navigating our Hello Mentor portal for valuable insights.
Coordinate with mentors to arrange one-on-one sessions, webinars, and workshops.
**Query Handling & Resolution**
Provide quick and effective solutions to client concerns regarding admissions, courses, and mentor interactions.
Escalate complex issues to the appropriate departments when necessary. Follow-Ups & Documentation
Maintain accurate records of client interactions, feedback and follow-ups in the CRM system.
Ensure timely communication of important updates related to medical admissions.
Assist in the Enrollment process for mentorship programs.
**Collaboration & Teamwork**
Work closely with sales, marketing and to ensure client satisfaction.
Contribute ideas to enhance the client experience and improve service quality.
**Key Requirements**:
- Education: Bachelor's or Master’s degree in Business Administration, Communications, or a related field. (Experience in education consulting or medical counselling is a plus)
- Skills & Attributes: Strong communication and interpersonal skills. Excellent problem-solving abilities and a client-first approach. Ability to multitask and work efficiently under pressure. **Proficiency in using CRM tools and Microsoft Office Suite.** A proactive and enthusiastic attitude towards client engagement.
- Experience: 0-2 years of experience in client relations, student counselling, or a similar role. Freshers with a passion for customer service are also welcome
**Why Join Us?**
- Work with a passionate team dedicated to shaping future doctors.
- Opportunity to grow within a fast-paced and impactful organization.
- Gain in-depth knowledge about medical admissions and mentorship.
- Competitive salary and performance-based incentives.
- A positive and collaborative work environment.
Pay: ₹23,000.00 - ₹28,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- This is an urgent requirement. Can you join us immediately ?
**Language**:
- English (required)
- Kannada (required)
Work Location: In person
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