CRM Executive

5 days ago

Lucknow Uttar Pradesh, India Ticomp Heels Pvt Ltd Full time

**Location**: Lucknow
**Experience**: 2-3 years in manufacturing or related sectors
**Employment Type**: Full-Time
**Profile**: CRM/Process Coordinator

Role Overview:
The CRM & Process Coordinator will bridge customer relationship management and internal process optimization. This role involves managing customer interactions, ensuring timely order fulfilment, and streamlining manufacturing workflows to enhance efficiency and customer satisfaction.

Key Responsibilities
- **CRM Management**:

- Maintain and update customer profiles in the CRM system.
- Monitor and follow up on customer inquiries and orders.
- Generate and analyse reports on customer interactions and feedback.
- Collaborate with sales and marketing teams to align customer strategies. Shine
- **Process Coordination**:

- Oversee daily manufacturing processes to ensure smooth operations.
- Coordinate between production, quality control, and logistics teams.
- Identify and resolve process bottlenecks and inefficiencies.
- Assist in implementing process improvements and best practices.
- **Documentation & Reporting**:

- Maintain accurate records of customer interactions and process workflows.
- Prepare regular reports on CRM and process performance metrics.
- Support internal audits and compliance checks.

**Qualifications**:

- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 2-3 years of experience in CRM management and process coordination within a manufacturing environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Basic understanding of ERP systems is a plus.

Skills & Competencies
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Analytical thinking with attention to detail.
- Ability to work independently and as part of a team.
- Problem-solving mindset with a focus on continuous improvement.

Preferred Attributes
- Experience in lean manufacturing or process optimization methodologies.
- Familiarity with data analysis and reporting tools.
- Adaptability to a dynamic and fast-paced work environment.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

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