CRM Executive
7 days ago
We are looking for a proactive and detail-oriented **CRM Executive** to join our real estate team. The role involves managing post-sales customer engagement, coordinating with banks for home loan processing, and ensuring timely communication to customers regarding payments and project updates.
**Key Responsibilities**:
- **Home Loan Coordination**:
- Liaise with multiple banks and financial institutions to facilitate home loan approvals for customers.
- Assist customers in completing documentation for loan processing.
- Follow up with banks for sanction letters, disbursements, and queries.
- Maintain records of bank approvals and disbursal statuses.
- **Customer Communication**:
- Send timely payment reminders, demand letters, and milestone-based intimation to customers.
- Handle customer queries related to payment schedules, receipts, and loan documentation.
- Keep customers informed about construction progress, possession timelines, and other key updates.
- **CRM System Management**:
- Maintain and update customer data in the CRM system.
- Track payment status, bank disbursements, and due dates.
- Generate reports on outstanding payments, loan disbursals, and customer touchpoints.
- **Documentation & Compliance**:
- Ensure proper documentation is collected and archived for every customer.
- Coordinate with legal and finance teams for agreement processing and registration support.
- **Cross-functional Coordination**:
- Work closely with the sales, finance, and legal departments to ensure smooth post-sales operations.
Pay: ₹30,000.00 - ₹50,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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