Techno PMO

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
- Assist Sales Engineering Operations Leaders on functional Process Framework development, Execution of initiatives, deployment, and maintenance.
- Establish maturity index and action plan for project teams and monitor delivery with delivery and support functions.
- Manage projects & initiatives in Sales Engineering unit which include projects/activities like Governance (both tactical and long term), reporting requirements at MIS, issues/lever analysis, etc.
- Own day to day tactical activities, functional assignments/projects in a cross functional environment
- Coordinate for data / facts / insights gathering from various functions to enable centralized reporting and plan automation / workflow-based reporting for future
- Hands-on role to work on some project as Individual contributor while working in some projects as facilitator.

**Job Requirements**:

- Top B School MBA with minimum 4-5 years of experience
- Good understanding and experience in Project Management Activities, Business Process Management, Process Re-engineering, and consulting
- Excellent understanding of Contact Center Domain knowledge, CCaaS
- Excellent understanding of Global Change Delivery, Business Transformation Frameworks, best practices techniques, Process Improvement
- Working knowledge and experience with PM tools i.e., Jira / Internal tool, BI tools such as PowerBI, Tableau.
- Understanding of Project Management principles and methodologies (Waterfall and Agile)
- Techno savvy, aware of industry leading transformational technology like AI, RPA, Voice bots, Chat bots, etc.
- Excellent stakeholder communication skills in multi-cultural environment.
- Adaptability - willingness to work in a fast-paced environment and continuously upskilling and learning new technologies
- Ability to manage internal and external stakeholder’s priorities, issues and solve conflicts
- Effective verbal, written, and interpersonal communication skills
- Proactive and results-oriented, with strong prioritization skills
- Manage and collaborate with cross geography stakeholder group
- Ability to handle multiple tasks and work toward long-term goals

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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