Us Customer Support Expert

3 hours ago

Remote, India Healthcare Hiring Firm Full time

**Summary**

We are a Healthcare Organization based in North Carolina. We are looking for a US Customer Support Expert to take on full responsibility for creating, planning, and executing customer/client relations strategies to maintain and enhance the perception of our company among referring providers and patients.

**Responsibilities**:

- Studying the organization's objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services.
- Write press releases, media announcements, speeches, and other PR copy
- Prepare presentations for media briefings and other meetings
- Enhance brand image through Patient Care stories/Media Engagement and brand.
- Create new & improved communication methods for entire concepts, stories, and messaging for both external and internal key events and campaigns.’
- Manage and oversee the proper delivery of services to clients, and educate and update employees on healthcare programs and other promotional plans
- Organize and oversee company events such as campaigns, seminars, and conferences
- Improve the quality of the company’s voice via different online and offline channels
- Conduct research and public opinion
- Monitor and analyze the effectiveness of PR campaigns and communicate insights to management
- Build and maintain relationships with targeted clients
- Collaborate with external stakeholders (patients)
- Conferring with managers to identify trends and group interests and provide advice on business decisions.
- Serve as a first contact person for all media queries
- Provide effective crisis management solutions at the time of need
- Track engagement across various platforms and make data-driven decisions.
- Create budget for communication purposes and ensure compliance.

**Requirements**:

- A bachelor’s degree in pharmacy, biology, marketing, journalism, or mass communication is highly preferred
- An experienced person working across functions of PR/Corporate Communications
- Must have excellent letter-writing skills and good computer literacy.
- Exposure to the healthcare industry (preferably a healthcare company) is desired
- Experience in managing operations involving multiple stakeholders across all levels
- Experience with diverse social media platforms
- Is a go-getter and passionate about delivering in an ever-changing, complex & dynamic environment.
- Is comfortable with ambiguity, and demonstrates strong perseverance to achieve results.
- Strong strategic and conceptual thinking and ability to plan, organize, and execute
- Attention to details

Pay: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Application Question(s):

- How would you rate your written communication skills? Which communication examples can you give to support your rating?

**Experience**:

- US Client/Customer Relationship Management: 2 years (required)

Work Location: Remote

  • Customer Support Associate

    2 weeks ago

    Remote, India Openprise Full time

    Customer Support Associate Location: Hyderabad Timings: 10.30 PM to 6.30 AM(IST) Experience: 1-2 years You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity to...

  • VMware Senior Technical Support Engineer

    3 days ago

    remote, India Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • US Payroll Customer Support Agent

    2 weeks ago

    Remote, India Uzio Inc. Full time US$ 50,000 - US$ 10,00,000 per year

    Job Title: US Payroll & HRIS Customer Support AgentLocation: RemoteExperience: 2-5 yearsKey Responsibilities:Serve as a support resource for customer inquiries, offering timely assistance across multiple channels to enhance satisfaction.Troubleshoot and resolve customer issues related to HR, payroll, and benefits softwareGuide customers through the features...

  • Subject Matter Expert

    1 week ago

    Remote, India Revolut Full time

    **About Revolut** People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day. As we continue...

  • Customer Support Specialist I

    19 hours ago

    remote, India Cision Full time

      At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...

  • Customer Support

    7 days ago

    Remote, India Asteeri Infotech Full time

    Answer all customer calls to the agreed Company standards - Ensure that service levels & abandoned call percentage are met as per the agreed KPI’s (Key Performance Indicator) - Booking customer services and work assign to the team members. - Make effective communications both inbound and outbound to communicate Company products, services / offers &...

  • VMware Senior Technical Support Engineer

    2 weeks ago

    Remote - India Spinnaker Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • IT Support Engineer

    45 minutes ago

    Remote, India IT Support Guy Full time ₹ 478 per year

    We are seeking an IT Support Engineer with a minimum of 6+ months of hands-on experience providing Level 1 and Level 2 support and assisting in the management of IT systems across Windows and Linux environments. The ideal candidate will be skilled in server and network support, Microsoft 365, Active Directory, backups, and scripting, with a strong interest...

  • Moodle Customization Expert

    2 weeks ago

    Remote, India Entiovi Technologies Private Limited Full time

    We are seeking a highly skilled **Moodle Customization Expert** to join our team, The role will focus on - **Key Responsibilities**: - Customize Moodle LMS features, themes, and layouts to align with organizational needs. - Develop and implement plugins, modules, and APIs for enhanced functionality. - Optimize Moodle performance, scalability, and...

  • Customer Support Specialist I

    2 hours ago

    Remote - India Cision Full time ₹ 4,00,000 - ₹ 6,00,000 per year

      At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...