International Banking Csr

5 days ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES**

**Job Title**: International Banking Customer Service Representative (Voice Process)
**Shift**: US and Australian Rotational Shifts (Night Shifts)
**Working Days**: 5 Days a Week (2 Rotational Offs)
**Mode**: Work-from-office

**Note**:US**/ **Australian**

**Key Responsibilities**:

- Handle inbound calls related to international banking and credit card services, including account-related queries, transactions, and troubleshooting.
- Provide clear, accurate, and professional assistance to customers, ensuring customer satisfaction.
- Resolve customer complaints effectively, following banking procedures and guidelines.
- Maintain accurate records of customer interactions and escalate issues when necessary.
- Meet individual and team performance metrics, including response time and customer satisfaction.

**Eligibility**:

- **HSC**(**Minimum** **18 Months of International BPO experience mandatory**)
- **Graduate** (**Minimum** **10 Months of International BPO experience mandatory**).
- Prior experience in **banking, finance, or related customer service** roles is preferred.
- **Excellent verbal and written communication skills** in English.
- **Comfortable working in** **US and Graveyard rotational shifts**.
- **No career gaps**; must have continuous work history.
- Must be **okay to travel** to the office and **have all required documents** (ID proof, educational certificates, and company documents).
- **Pick-up and drop-off** transportation will be provided by the company.
- **Note : All Companies Experience or Relieving Letters Mandatory.**:

- **Note**: Exception only can be taken if only for **one or two companies relieving letter** missing Optional would required supportive documents i.e **offer letter/Pay Slips, Bank statements**for entire Tenure or employment.
- **Note**: Background verification through **UAN Service history**would be checked.

**What We Offer**:

- Competitive salary with performance-based incentives.
- **Pick-up and drop-off** facility.
- Growth opportunities in the international banking sector.
- Comprehensive training and support.

**Job Types**: Full-time, Permanent

Pay: Up to ₹800,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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