Customer Support

2 weeks ago

Ahmedabad, India Asite Solutions Pvt Ltd Full time

**Hiring Customer Support - Migration for a Global IT Product Development Company.**

Job location:

- Ahmedabad.

Type:

- MNC

Process:

- US Shift (Night)

Shift:

- 6 Days a week.

**Client engagement**:

- Ensure high-touch migration experience for each user.
- Execute proactive, creative, and ongoing contact initiatives in partnership with relevant stakeholders.
- Educate and spread awareness within the client base about our capabilities to increase overall product usage.
- Collect and share feedback - provide platform and product functionality, get feedback from clients, run new release trainings and share client s feedbacks with teams internally.
- Commit to continuous learning of the products suite and services we offer, including ongoing enhancements, new offerings and how they relate to customers workflow.
- Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems.

**What We’re Looking For**:

- Positive, proactive attitude and ability to work well in teams.
- Client-first mindset - exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner.
- Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
- Excellent organizational skills with the ability to organize, multitask and prioritize in a fast-paced environment.
- Ideally experienced in consultative sales or a client-facing role (inside sales, prospecting, sales support, customer support, client relationship management) and in dealing with challenging situations
- Project management experience - the ability to manage multiple projects from conception to completion and ensure that timelines are met and all relevant stakeholders updated
- Marketing skills are a plus - able to position our products to drive adoption and usage and identify expansion opportunities.

**Basic Qualifications**:

- Bachelor’s degree required.
- Strong MS office (Excel, Word, PowerPoint) skills are required.
- 1-3 years work experience in a client-facing role.
- **For any clarification/queries, feel free to connect over a call on 9316637097**_.

Best Regards,

Vishal Srivastava

HR - Asite

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹45,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time

Schedule:

- Day shift
- Evening shift
- Night shift
- US shift

Supplemental pay types:

- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Microsoft Excel: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9316637097

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