App Support

6 days ago

India Bloom Consulting Services Full time

**App Support ( Job ID : 000000165 )**:

NA

Experience

**3 - 7 years**

Offered Salary

Notice Period

**Not Disclosed**
- Responsibilities:

- Web App & Mobile App Support
- Log Analysis ( Ex : Code Log, Access Log, Server Log)
- 24x7 production queue management and support
- Monitor alerts - Dynatrace, TeaLeaf, AppDynamics, Splunk
- Runtime incident calls
- Reports, SQL queries execution for business and engineering teams, PII and PCI DSS adhered
- Production Deployment smoke test
- Production Run-book and RCA updates
- Ready to work in Night shift ( Rotational basis)

Job description:

- Excellent analytical and problem solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.
- Excellent PL/SQL skills - ability to write complex queries, utility functions in Oracle PL/SQL
- Knowledge of any one scripting language (Windows shell, Unix bash scripting, Powershell or Perl)
- Knowledge and experience of working with any monitoring tools like tea leaf, dynatrace, app dynamics etc
- Flexibility - responsibilities involve working in shifts or working extended hours during incidents and deployments
- Knowledge and experience of working with any one ticketing tool (JIRA, ALM, SNOW, Remedy)

Desirable:

- Knowledge of banking format files (MT 940, MT 101, NACHA etc)
- Coding experience is added advantage (No coding)
- Excellent documentation skills
- Knowledge of Networks, Messaging Applications, DW Applications, Enterprise Schedulers, Batch Schedulers etc is an added advantage
- SOA - Service Oriented Architecture - Tools used ( Ex: Tibco, Oracle), EndPoint Integration, Web Services,
- Requires experience in supporting enterprise-class, mission-critical production systems.
- Experience working with a variety of Applications Servers and Databases (Primarily Tomcat and Oracle).

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