Receptionist/administrator

7 days ago

Mumbai, India Pantomath Capital Advisors Pvt Ltd Full time

The receptionist serves as the first point of contact for visitors and callers to the organization. They are responsible for providing exceptional customer service, managing incoming calls, coordinating appointments and meetings, and maintaining a professional and organized front desk area. The receptionist plays a crucial role in creating a positive and welcoming atmosphere for employees, clients, and guests.

Key Responsibilities:
1. Greeting and Welcoming Visitors: Welcome guests, clients, and employees with a friendly and professional demeanor. Provide assistance, directions, or information as required.

2. Managing Phone Calls: Answer and direct incoming phone calls, take messages, and provide accurate information to callers. Transfer calls to appropriate individuals or departments efficiently.

3. Scheduling and Appointment Coordination: Schedule appointments, meetings, and conference room reservations for employees and clients. Maintain an organized calendar and ensure timely reminders are provided.

4. Administrative Support: Provide general administrative support, including photocopying, scanning, faxing, and filing documents. Assist with data entry and maintaining records as required, as and when required.

5. Mail and Package Handling: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and packages for shipment using appropriate methods.

6. Maintaining Front Desk Area: Ensure the reception area is clean, organized, and presentable at all times. Monitor and maintain office supplies and place orders as needed.

7. Visitor and Security Management: Monitor out-siders accessing the office, and ensure compliance with security protocols. Maintain a visitor log and notify employees of guest arrivals.

8. Communication and Coordination: Serve as a central point of contact for employees, clients, and vendors. Relay messages and information promptly and accurately.

9. Customer Service: Provide exceptional customer service to all visitors, callers, and employees. Address inquiries, complaints, and issues professionally and promptly.

10. Team Collaboration: Collaborate with colleagues and departments to ensure smooth operations and effective communication within the organization. Assist with special projects or tasks as assigned.

Qualifications and Skills:

- High school diploma or equivalent (additional education or certification is a plus).
- Proven experience as a receptionist or in a similar customer service role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a friendly, professional demeanor.
- Proficiency in using telephone systems and office equipment.
- Basic computer skills, including knowledge of MS Office (Word, Excel, Outlook).
- Exceptional organizational and time management skills.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Attention to detail and accuracy.
- Ability to maintain confidentiality and handle sensitive information with discretion.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

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